Returns and Refunds
Returns & Refunds
We want you to be confident in your purchase. Below is our simple policy for returns, exchanges, and refunds.
Return Window: 30 days from delivery • Condition: New, unused, in original packaging with all parts/hardware • Authorization: RMA required before sending anything back
How to Start a Return
- Email Support@proautoliftdepot.com with your order number, reason for return, and photos (sealed crates/boxes and product condition).
- We’ll reply with an RMA (Return Merchandise Authorization), instructions, and the correct return warehouse (Dayton, NJ or Ontario, CA).
- Pack securely in the original packaging with all accessories, manuals, and hardware. Freight returns must be on a pallet and banded/strapped.
- Ship by the method specified in your RMA. Unauthorized or collect-on-delivery packages may be refused.
Returns sent without an RMA, or to the wrong location, may be denied or delayed.
Eligible for Return
- New, unused items in original, undamaged packaging.
- All components included (ramps, locks, power units, hardware, manuals, etc.).
- Requests made within 30 days of delivery.
Not Eligible
- Used, installed, or altered items; signs of wear, oil, or mounting.
- Missing/damaged original packaging, hardware, or accessories.
- Custom/special orders, clearance items, or non-returnable parts (if noted on product page).
- Returns requested after 30 days of delivery.
Freight Damage, Missing Parts & Delivery Issues
- Inspect on Delivery: Before signing, examine crates/boxes. Note any damage or shortage on the Bill of Lading (BOL) and take photos.
- Report Within 48 Hours: Email photos and your BOL notes to Support@proautoliftdepot.com so we can file with the carrier and send replacements.
- Refused Deliveries: If refused for damage, ensure it’s documented on the BOL. We’ll coordinate a replacement or resolution.
Exchanges
Need a different model or capacity? We can arrange an exchange if your item is new and unopened. Freight both ways may apply. Contact support for a tailored quote.
Defects & Warranty
Suspect a defect out of the box? Reach us with photos/video. Many items include manufacturer warranties; we’ll help coordinate diagnostics and parts under warranty terms.
Refunds & Timing
- Inspection: 2–5 business days after the return arrives at our warehouse.
- Refund Method: Original payment method (or store credit if requested).
- Refund Posting: 3–10 business days after approval (bank/issuer dependent).
Note: If items arrive used, damaged, or incomplete, an adjustment may apply, or the return may be declined.
Return Shipping Costs
For buyer’s remorse or incorrect orders, return shipping is the customer’s responsibility. We can help arrange freight at our rates upon request.
Fast Shipping fees ($180) are generally non-refundable once an order ships. Original outbound freight on free-shipping orders may be deducted if the return is not due to our error.
Order Changes & Cancellations
- Before Shipment: We’ll cancel at no charge and issue a full refund.
- After Dispatch: Reroutes, re-consignments, refusals, or cancellations may incur carrier fees and freight both ways.
- Wrong Address: Additional carrier fees may apply; contact us ASAP to correct details.
Return Location
Returns are accepted by authorization only to the warehouse specified on your RMA:
- Dayton, NJ (RMA required)
- Ontario, CA (RMA required)
Do not ship returns without an RMA—unauthorized returns may be refused.